JOB SUMMARY:

Recognizes and meets customer expectations of service and professionalism and creates a high level of customer satisfaction and trust.  Some duties listed below are for higher levels of CSR (III and IV).

Receives, researches, resolves and promptly responds in person, by telephone, and electronically to customer inquires and requests with regard to a variety of checking, savings, investment and credit account services including;  account status, account balances, pay off amounts, stop payments, temporary holds, address and phone number changes, monetary transfers, funds availability, NSF returns, and statement requests.

CSR IV: May function as Teller Supervisor and assist in on-the-job training and orientation of other tellers.  Performs auditing, reporting, and performance tracking.  Also making sure that CBTx Teller policies are being followed at all times by CBTx personal.